Sprocket Sports

Learn why staff members cannot change their own roles or permissions in Sprocket and how to request access changes through a Club Admin or Client Success.

Can You Change Your Own Staff Roles & Permissions

Learn how staff users can switch between the Admin (staff) side and Member side of Sprocket on web and in the mobile app.

How to Switch Between Staff & Member View

Understand why staff calendars do not appear in Member View on web and how to view your staff team calendar by switching to Admin View.

Why can’t I see my staff calendar while in Member View on web?

Learn how to identify duplicate user and staff accounts, move staff access to the correct account, and request Support to delete the duplicate login if needed.

Combining User and Staff Accounts

Learn why adding a staff member may fail to save and how to assign staff access through an existing user profile to avoid duplicate accounts.

Why can't I save a staff member I'm trying to add?

Learn the recommended steps to remove a staff member’s access by unassigning teams and removing staff roles, and how to request Support for full account deletion.

How do I remove staff from the system that is no longer with the club?

Learn how to export staff waivers, pledges, and uploaded documents from Staff Files in bulk or individually.

How do I export staff waivers and pledges?

Learn how to run and export the Staff Demographics standard report and what columns are included.

How do I export staff demographics?

Learn how staff members can message each other using Staff Chat on web and in the mobile app, including All Staff and direct messages.

How do I message other staff?

Learn how to share staff-facing documents using the Document Library, choose the right categories for role-based resources, and tell staff where to find documents on web and mobile.

How do I make important documents available?

In this section, you’ll find quick answers to the most common staff management questions. These articles focus on everyday troubleshooting, including role and permission limitations, switching between staff and member views, resolving duplicate accounts, exporting staff data, and helping staff access messaging and resources. If something is not working as expected, this is the best place to start before reaching out for support.

FAQ/Troubleshooting

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.