Staff profiles let you control who can access your club account, what they can manage, and which teams they’re connected to.
What you’ll find in this article
Where to add a new staff member (web only)
How to save their profile
How to review and adjust Roles & Permissions
Before you start
Adding staff is available on the web browser only. If you’re using the mobile app, switch to a desktop browser to complete these steps.
Add a new staff member
In the left navigation menu, go to Staff.
If you don’t already see the person listed, click + Add Staff in the top-right corner.
Enter the staff member’s information, then click Save.
After you save, you’ll land on that staff member’s Public Profile tab.
If you see an “email already in use” error
This usually means the staff member already created a parent or user account using that email address. In that case, you do not need to create a new staff record. Instead, add staff access to their existing user account:
Go to Users.
Search for the user by name or email.
Open their profile and go to the Roles & Permissions tab.
Assign the appropriate staff role, then click Save.
After that, you can assign them to teams as needed (see Assigning Staff to Teams).
Set their role and permissions
Roles and permissions control what a staff member can access in your account (for example: viewing rosters, managing programs, editing settings).
From the staff member’s profile, select the Roles & Permissions tab in the top menu bar.
Review the permissions that are automatically applied based on the selected role.
If needed, adjust permissions to match what you want this staff member to access.
Click Save.
For more information on specific roles and permissions, please view:
Staff Roles Explained
Staff Permissions Explained
What happens next
The staff member will now appear in your Staff list.
Their access will reflect the role and permissions you saved.
If you run into issues
If you can’t find the person after adding them, double-check that you’re on the Staff page (web) and that their profile was saved successfully. If you’re not sure which role to choose, use the most limited role that fits their responsibilities, like Coach or Team Manager, then expand access later if needed.
FAQs
Can I add staff from the mobile app?
No. Adding staff is available on the web browser only. Use a desktop browser to complete these steps.
What does the “email already in use” error mean?
It usually means the person already has a Sprocket account. Instead of creating a new staff record, go to Users and assign staff Roles & Permissions to their existing profile.
When should I adjust permissions?
After selecting a role, review the default permissions. Adjust them if the staff member needs more limited or more specialized access.
Why can’t my staff member see certain tools?
Confirm their role and permissions were saved correctly and that they are assigned to the appropriate teams or programs when required.