Sprocket uses Stripe to process payments and route funds to your club. Connected Accounts determine where revenue is deposited, and payouts are how those funds are disbursed to your bank account.
This article gives an overview of where to find payout information, how to report on disbursements, and how to manage connected accounts when your banking setup changes.
What you’ll find in this article
How Stripe payouts work in Sprocket
Where to view payouts on the Admin Dashboard
How to report on payouts using Cash Transaction Detail
How to update the bank account tied to an existing connected account
How to add additional connected accounts
How to route program revenue to the correct connected account
Stripe payouts overview
When families pay through Sprocket, Stripe processes those payments and deposits funds into your club’s connected account(s). Stripe then issues payouts to the bank account on file.
Depending on your club’s setup, you may have:
One connected account used across all programs, or
Multiple connected accounts, with different programs routing revenue to different accounts
Where to find payout information
Option 1: Admin Dashboard payouts panel
Payouts are available directly on the Admin Dashboard in the Payouts panel.
Use this when you want a quick view of recent disbursements without running a report.
Option 2: Cash Transaction Detail report by reimbursement date
You can also report on payouts by running Cash Transaction Detail and filtering by Reimbursement Date.
Go to Reports
Run Cash Transaction Detail
Set a Reimbursement Date range that matches the payout window you want to review
Select Run
Tip: If you are not sure of the disbursement date or payout window to use, reach out to your Client Success Team so you filter on the correct reimbursement dates.
Managing connected accounts
Update the bank account for an existing connected account
If your club needs to change the bank account that payouts are sent to, your Client Success Team can assist. In many cases, an admin can also update this by re-onboarding the existing Stripe connected account.
Go to Club > Settings
In the Payment Settings section, select Onboard Accounts
Re-onboard the existing Stripe connected account to update where club revenue is disbursed
Important: Re-onboarding updates the payout destination for that connected account. If you are unsure whether this will affect active programs or timing of disbursements, confirm with your Client Success Team before making changes.
Add additional connected accounts
If you need to keep your current connected account and add one or more additional connected accounts, contact your Client Success Team. They will help get the additional accounts added and ready for onboarding.
This is most commonly needed when:
Different programs need to deposit to different bank accounts
Your club has multiple legal entities or operating groups
You want clear separation of revenue streams for accounting
Route program revenue to the correct connected account
Once all connected accounts are onboarded and live, you can assign which connected account a program should route revenue to.
Go to Programs > Manage Programs
Select the Program Name you want to update
Update the connected account selection so revenue from that program routes to the correct destination
Save your changes
Tip: If revenue is not depositing where you expect, start by confirming the program is assigned to the correct connected account, then confirm payout timing using the Admin Dashboard payouts panel or Cash Transaction Detail reimbursement date filtering.
Next steps
If you are reconciling deposits, use Cash Transaction Detail filtered by Reimbursement Date to match disbursements.
If you need help identifying a disbursement date, or you need additional connected accounts added, reach out to your Client Success Team.
If payouts or routing look incorrect after an update, review Common issues and how to resolve them in this collection.
FAQs
Where can I see my Stripe payouts in Sprocket?
You can view payouts in the Admin Dashboard Payouts panel or by running Cash Transaction Detail filtered by Reimbursement Date.
What is a connected account?
A connected account is the Stripe account where program revenue is deposited before payouts are issued to your bank account.
Can I change the bank account tied to a connected account?
Yes. In many cases, an admin can re-onboard the existing Stripe connected account under Club > Settings > Onboard Accounts. If you are unsure, contact your Client Success Team before making changes.
Why is revenue not depositing to the expected bank account?
Confirm the program is assigned to the correct connected account and review payout timing using the Admin Dashboard payouts panel or Cash Transaction Detail filtered by Reimbursement Date.