If something on your website isn’t displaying correctly, use this guide to quickly identify the issue and resolve it.

Most website issues fall into one of three categories:

Start here before submitting a support ticket.

If your registration is not appearing on your website:

✔ Confirm the program is marked as Open.
✔ Confirm the program does not require an invitation.
✔ Confirm the Open Registrations content option has been added to the page.
✔ Confirm the page is published.

Navigate to:
Programs → Manage Programs
Website & App → Pages → Add Content → Open Registrations

If staff members are not showing:

✔ Confirm staff have been added under Staff → Manage Staff.
✔ Confirm their role is active.
✔ Confirm the Staff List or Staff Profile content option has been added to the page.

If a page isn’t visible publicly:

✔ Confirm the page is published (not saved as draft).
✔ Confirm the page is included in navigation.
✔ Confirm privacy settings are not restricting access to logged-in users only.

Navigate to:
Website & App → Pages

✔ Confirm the page is using a 100% width layout.
✔ Confirm the image meets recommended size requirements.
✔ Confirm you uploaded a high-resolution file.

Blurry banners are usually caused by small image sizes.

If changes to navigation are not appearing:

✔ Confirm you saved changes.
✔ Refresh your browser.
✔ Clear cache or open the site in an incognito window.
✔ Confirm the page is not hidden from navigation.

Navigate to:
Website & App → Navigation

✔ Confirm events are added in Calendar → Club Calendar.
✔ Confirm the correct date range is selected.
✔ Confirm the Calendar content option is added to the page.

✔ Confirm the document is uploaded to the Document Library.
✔ Confirm the correct Document or Document List content option is added.
✔ Confirm the document is assigned to the correct category (if applicable).

✔ Confirm sponsors/testimonials have been added to the system.
✔ Confirm they are assigned to the correct group.
✔ Confirm the corresponding content option is on the page.

Remember:

Your website and mobile app pull from the same system data.

If something is not updating on mobile:

✔ Confirm the original data has been updated in the system.
✔ Confirm the content option is correctly configured.

✔ Confirm your domain is connected properly.
✔ Confirm pages are indexed in Google Search Console.
✔ Understand that indexing can take several weeks.

SEO improvements take time.

Ask yourself:

• Has this content been created in the system?
• Is it marked open or visible?
• Has the correct Content Option been added?
• Is the page published?

Most website display issues are resolved by checking these four items.

• Website Explained
• Website Launch Checklist
• Content Options Guide
• SEO Overview